You can contact us at
alebilet@alebilet.pl
+48 222 906 713
Monday - Friday: 10.00 – 20.00
before and during events
Before contacting us, read the answers to most frequently asked questions!
Buying tickets on AleBilet is very simple. It consists of the following steps:
The available delivery methods depend on the type of tickets:
Mobile tickets are tickets in the form of QR codes that will be transfered via the app to your email. It is not possible to print them - you show your tickets from your phone when entering the event.
All transactions on AleBilet are completely secure. AleBilet guarantees the authenticity of the tickets and their timely delivery. We implement a series of security procedures. Sellers are verified by us, and we release the funds for the tickets to them after the event. This discourages scammers from listing tickets on our site, as they wouldn't receive payment. Additionally, if anything concerning arises, just contact us by phone, and we will make every effort to arrange replacement tickets, even right outside the event venue before the event!
We monitor whether the seller sends the tickets within the required timeframe. In case the seller fails to deliver the tickets, we will do everything possible to provide replacement tickets. Only in very exceptional situations, if it proves impossible, we refund the full amount paid.
No, you can be an unregistered user; just provide all the necessary details for ticket delivery.
BLIK, card and online transfer. It is not possible to pay in cash (cash on delivery) or by traditional bank transfer.
Sellers are obligated to specify the sector during the listing, while entering the seat row is optional. Seat numbers, for resale security reasons, will be visible on the tickets sent. When purchasing tickets from a single listing, you are guaranteed to receive adjacent seats.
The seller determines the ticket price. A service fee of 15% of the ticket price is added to cover transaction costs, platform maintenance, and delivery charges for paper tickets.
AleBilet is a ticket resale service. We offer tickets from second-hand sources, individuals who bought them from the official distributor but can't or don't want to attend the event. These individuals set their own prices when listing, leading to differences in ticket prices for the same category.
Meet up delivery is only allowed for our trusted sellers and additionally verified by us. When buying tickets with meet up delivery, you will receive instructions from us via email including the seller's phone number. Contact them to arrange ticket pickup on the day of the event at a specific location near the event venue. We guarantee that this is a secure delivery method.
Yes, if the event is a personalized event the seller is obliged to change the data to those specified by you during the purchase. For other events, the data on the tickets relate only to the person booking the ticket, not entering the eventand won't be checked for entry.
This is a hidden offer created specifically for you by the seller, not visible to other users of the platform. Just provide your email address to the seller, and you'll receive a link from us for ticket purchase via email.
You'll find the estimated delivery date in your order confirmation and on the order details page in the user panel section My Tickets. Tickets purchased on AleBilet are typically delivered no later than a week before the event. Often delivery are much earlier but in many cases promoters generate and send tickets with a delay, e.g. one day before the event. We always guarantee that you will receive your tickets on time before the event.
For courier, registered mail, and parcel locker deliveries, you receive an e-mail from us with the tracking number and estimated delivery date. Before dispatch, you can change the delivery address by contacting us at alebilet@alebilet.pl.
If you choose an offer marked asFast dispatch the shipment is sent within 2 business days.
For offers marked Instant Download the PDF tickets are available for download after payment confirmation.
Yes, but only for the service fee charged by us, which is 15%. Tickets are resold by other platform users, individuals who cannot issue invoices.
Additionally, we can also issue our official order confirmation in PDF for the entire amount, but it won't be an accounting document.
To receive an invoice/confirmation, email us with the order number and details for document issuance.
No, it is not possible to cancel the transaction. The tickets are sold by a private individual, meaning consumer protection laws, such as the right to return, do not apply. If you have non-personalized tickets and want to resign from attendance, you can resell your tickets on our platform www.alebilet.pl/en.
Yes, in such a situation, you will receive an e-mail from us with detailed information on how to apply for a refund. Buyers are entitled to a refund of the cost of the tickets and the cost of delivery if delivery service hasn't been provided yet. For paper tickets, returning the tickets to the seller may be necessary to receive a refund.
Selling tickets on AleBilet consists of the following steps:
You will receive the payment from us within 5 days after the event. The buyer makes the payment at the time of purchase, so there is no concern about them withdrawing from the transaction. AleBilet's procedure aims to ensure the safety of both transaction parties – buyers are guaranteed valid tickets for entry to the event, and you receive payment for them. You are informed about the security measures we apply when listing your offer.
Yes - when listing an offer, please select the option "I will provide my account details later" and contact us by email, providing the following data: IBAN, SWIFT code, name and address of the bank and name, surname, address of the bank account holder. Payment to the provided account will be made after the event.
You set the price of the tickets yourself. It should be attractive to the buyers - the lower the price, the faster you are likely to sell the tickets. To the selling price, you can add all the costs associated with the ticket – purchase service commission, data change, etc. The final price for the buyer will be enlarged by shipping costs and a service fee of 15% of the sale price. You will receive a transfer for the full declared selling price, as AleBilet does not charge a sales commission.
>Ship the tickets according to the instructions provided in the sales confirmation email and on your AleBilet account under Sales -> Orders. If you did not specify an account number when listing the offer, complete it in the AleBilet user panel.
No. If the shipment is handled by a courier company/parcel locker, AleBilet covers all expenses. If you send the tickets by priority registered letter and enter its number, we will refund you the cost of PLN 9 along with payment for the tickets sold.
No, listing tickets on AleBilet is free. We do not charge a sales commission - you receive the full amount declared in the offer for the sold tickets. In addition, you can withdraw your offer free of charge until the tickets are sold.
You must withdraw the offer from sale. Log in to your AleBilet account, go to Sales -> My Offers, select the offer you want to withdraw, and press the "Withdraw Offer" button. The offer will be removed from AleBilet platform. Remember that you can only withdraw the offer until the tickets are sold. If you don't see your offer in My Offers, it means the tickets have been sold, and you can no longer withdraw from the sale.
No, it is not possible to cancel the transaction as the buyer has already paid for the tickets. If you do not send the sold tickets, according to AleBilet's regulations, a contractual penalty will be charged to cover the costs of providing replacement tickets for the buyer. If you have issues with shipping, please email us.
In such a situation, the buyer has the right to a ticket refund. If this is required by the organizer, the tickets will be sent back to you in a timely manner to allow you to return them at the point of purchase.
Fill out the suggest event form or send us an email at alebilet@alebilet.pl with the event request (name, venue, date) and we will add it on AleBilet as soon as possible.
Already have a buyer? Change the visibility of the offer and share a direct link to it with whom you choose. When listing the tickets, you have an option to add an offer intended only for a selected person. A hidden offer will not be visible on the public event page, so nobody who doesn't have a direct link to it will see it. We'll send a direct link to your offer to the buyer's e-mail address.
Yes, if it is possible to change the data. When listing tickets for a personalized event, please choose the option "I will change the data on the tickets" (unless you are in possession of non-personalized tickets for the event, then you need to choose "My tickets are not personalized"). In the sales confirmation email, you will receive buyer’s details, which you must personalize the tickets to. You change the data at the ticket distributor. Once you have received the tickets with the new data, send them to the buyer according to the instructions from the sales confirmation.
Please note: personalized tickets refer to tickets for personalized events, where there is a control that the data on the tickets match the ID. Do not confuse these tickets with tickets that display your details as the person reserving the ticket. You can find out whether an event is personalized on the website of the event promoter.
AleBilet sp. z o.o.
ul. Huculska 6
00-730 Warszawa
AleBilet sp. z o.o. z siedzibą w Warszawie, przy ul. Huculskiej 6, 00-730 Warszawa, wpisana do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy dla m. st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego pod numerem KRS: 0000798654, NIP: 5213873186, REGON: 384082776.